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Creating a Culture of High Performance: Empowering Employees at the Virginia Department of Social Services

The Department of Family Services at Virginia Department of Social Services (VDSS) plays a vital role in helping improve the lives and communities of the residents of Virginia.

Business Challenge

Given the nature of the work and the potential to make a positive impact, it is imperative that the team works effectively to achieve results. However, the team was struggling to find success. A practice model introduced in 2008 was not fully operationalized six years later. Employees would discuss programs and develop plans, and often outcomes never materialized. Communication was stunted, and employees hesitated to share honest input.

The Solution

In partnership with Amediate, LLC, a certified Emergenetics provider, the VDSS utilized our signature workshop, the Meeting of the Minds, the Emergenetics+ mobile app and ongoing coaching to:

  • Build a high-performing culture
  • Improve employee engagement and retention
  • Support professional success
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