both with our clients and within our own organization.
Who We Are
Headquartered in Denver, Colorado and with global offices in Singapore and Dublin, Ireland, Emergenetics is dedicated to helping individuals tap into their strengths, teams work together more effectively and organizations maximize business results.
We develop research-based psychometric instruments and deliver human capital solutions across industries and through a network of global partners. We are guided by our core values – Quality, Integrity, Sustainability and Family – and we have a passion for helping people thrive. We are a dynamic group dedicated to embracing our unique strengths and working together as a collaborative and innovative team—and together we’ve won numerous awards including 2014 Colorado Companies to Watch and the Inc. 5000 List of Fastest Growing US Companies the past six years in a row.
Open Positions
Client Experience Coordinator
Emergenetics International
The Client Experience Coordinator role is ideally suited for an individual who enjoys planning events, managing logistics as well as collaborating with colleagues and clients. They will be responsible for coordinating professional training programs including client workshops and Emergenetics certification classes. The Client Experience Coordinator will be expected to conduct themselves professionally and build productive working relationships to enable the successful delivery of our training and development programs. They will work across the organization to develop efficient processes in gathering, producing and distribution of materials. The role also involves the coordination of the company’s certification classes, which occur four times a year.
CORE JOB DUTIES
- Efficiently manage numerous client workshops simultaneously including preparing required materials, tracking participant activities and coordinating with teammates to ensure successful delivery of Emergenetics programming
- Effectively communicates with internal and external stakeholders to ensure a seamless delivery and superior client experience
- Learn to expertly navigate our proprietary online portal to set up and track training programs
- Utilize the company’s Customer Relationship Management (CRM) system to track and share client information
- Serve as company lead for the Cvent portal to support registration and attendee communication for Emergenetics Certification classes
- Responsible for the coordination of all logistics for Emergenetics Certification classes including venue, food and beverage, social events and facilitator support, as needed
- Provides excellent client service via phone, e-mail and in person interactions
- Sincere interest in the company’s products and services
- Capably represents the company and its brands
- All other duties, as assigned
SKILLS AND QUALIFICATIONS
- Bachelor’s degree, preferred
- Previous experience with managing learning programs, events or coordinating logistics
- Ability to manage multiple tasks simultaneously
- Ability to plan, meet deadlines and manage competing priorities
- Strong organizational skills and detail oriented
- Excellent oral and written communication skills
- Experience with Microsoft Office products: Word, Outlook, PowerPoint, Excel
- Experience with Customer Relationship Management system(s) and Cvent a plus
- Ability to learn new technologies with ease and efficiency
- Willingness to travel
- Friendly and outgoing demeanor
- Sincere interest in the company’s products and services
- Capably represents the company and its brands
To apply, please send your resume and cover letter to careers@emergenetics.com.
IT Generalist
Emergenetics International is looking for an IT Generalist who will fill the role of helpdesk and application support. The IT Generalist is a service-oriented role whose primary duties are to support the day-to-day activities of internal and external users of our developed software. The IT Generalist responds to requests from internal users about technology issues and applies knowledge and expertise to resolve challenges or respond to inquiries.
A successful candidate will have help desk experience and be comfortable working independently as the IT team is small. The candidate will be well-versed in Windows operating systems with hands-on experience troubleshooting end-user technology issues.
CORE JOB DUTIES
- Provide support for office information technology issues and problems
- Help by phone, email, in-person and using a ticket management system
- Track issues and update an internal knowledgebase with issue resolution details
- Track user account creation, changes and deletions
- Support computers, laptops, tablets, smart phones, printers and purchased applications
- Monitor, resolve and escalate alerts from monitoring/antivirus systems
- Monitor backup system alerts and escalate errors
- Maintain MS Office 365 user accounts including rights, permissions and systems groups
- Quickly and accurately triage issues to determine incident scope and impact
- Follow up on tickets at pre-defined intervals until resolved
- Help write training manuals and train users
- Install, modify, and repair computer hardware and software
- Provide support for Emergenetics+ our developed system supporting users worldwide
- Other duties as assigned
SKILLS AND QUALIFICATIONS
- Ability to easily work and communicate with others
- Minimum 4 years’ experience in IT field
- Good technical knowledge of computer hardware
- Hands-on Windows 10 troubleshooting
- Working experience with MS Office applications
- Basic network troubleshooting skills
- Advanced problem solving and analytical skills
- Sincere interest in the company’s products and services
- Capably represents the company and its brand
To apply, please send your resume and optional cover letter to careers@emergenetics.com.
Director, Quality
STEP (Student/Teacher Emergenetics Program), LLC
The STEP Director, Quality will work as part of the Learning & Development team, collaborating to support the delivery of Emergenetics and STEP programming. The STEP Director, Quality will be responsible for ensuring all active STEP Associates, Teacher Facilitators and Administrator Facilitators deliver the highest quality experience. In addition to leading quality assurance, they will be an Emergenetics subject matter expert and facilitate workshops on the organization’s behalf.
CORE JOB DUTIES
- Assess current trends and client needs for learning and development training
- Develop content for training programs that align with the organization’s strategic goals and educational market needs
- Update existing workshops and programs to ensure that they are current
- Devise procedures and processes to inspect, manage and report quality opportunities
- Monitor operations that impact training quality
- Assure the reliability and consistency of experience by checking processes and final outputs of STEP Associates and Facilitators
- Review client feedback to identify areas for improvement
- Manage and facilitate proactive resolution of quality issues by collecting, analyzing and acting on quality data
- Update standards and policies to ensure a consistent experience
- Lead and facilitate workshops to support the continued growth of STEP Associates, Facilitators and clients
- Support internal staff with questions by serving as a subject matter expert in Emergenetics or STEP
- All other duties as assigned
SKILLS AND QUALIFICATIONS
- Bachelor’s Degree required
- Minimum 5 years’ experience in schools, leadership experience preferred
- Comprehensive understanding of both adult and student learning theory
- Comprehensive understanding of pedagogical procedures
- Certified STEP Associate and STEP Facilitator
- Capability to match rapport with clients
- Excellent analytical skills
- Strong problem solver
- Outstanding communication, public speaking and presentation skills
- Strong and positive work ethic
- Comprehensive knowledge of Emergenetics’ and STEP’s products and services
- Sincere interest in the company’s products and services
- Capably represents the company and its brands
To apply, please send your resume and cover letter to careers@emergenetics.com.
Emergenetics International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emergenetics International complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.